SLA

SLA Calculation

SLA Calculation

All relevant data contained in contracts with carriers or customers are entered and then managed via this module. Based on these data ERAMON will check if and to what extent the agreed SLAs are being met, and inform the user of availability as well as any downtimes. 

The SLA calculation is a standard function and starts automatically as soon as a device has been set up; business/opening hours can also be specified individually for each customer or location.

Maintenance tasks that have been set up will not be included in the calculation of the SLAs. These maintenance tasks can be regularly scheduled or as a one-off. Although events are still processed while a maintenance task is running, they are then automatically ignored with the name of the particular maintenance task. These can thus only be viewed if the “Ignored Events” option has been ticked in the event tool, which is part of the operations module.

Announcements and with it the proactive management (PAM) will not occur during these times. Any downtimes during maintenance tasks can be excluded from calculations in the SLA reports.

Reporting

Monitoring of SLAs

Based on various standard reports, availability and downtimes can be monitored.

  • Network downtimes
    For example the specific search for downtime of >90 minutes during business hours
  • Port Group
    Availability of all ports within a group or indeed comparing two port groups, for example information about all SLAs of carrier X compared to carrier Y in the WAN environment for redundant connections of two different carriers.
  • Standard Reporter
    Availability of all devices within a group which can be automated and saved on the share/e-mail